Hidden Finds

Privacy Policy & Store Policies

Effective Date: June 30, 2026

Hidden Finds ("we", "our", or "us") values your privacy and is committed to protecting your personal information. By using our website and placing an order, you agree to the policies outlined below.

1. Information We Collect

We may collect the following information:

Name
Shipping Address
Billing Address
Email Address
Phone Number
Payment Information (processed securely through third-party payment providers)
IP Address and browser information

2. How We Use Your Information

Your information is used to:

Process and fulfill orders
Provide customer support
Send shipping notifications and order updates
Improve our website and services
Prevent fraud and unauthorized transactions
Comply with legal obligations

3. Information Sharing

We do not sell or rent your personal information. We may share information only with trusted service providers such as payment processors, shipping carriers, or when required by law.

4. Data Security

We use reasonable security measures to protect your personal information. However, no online transmission or storage system can be guaranteed to be 100% secure.

5. Cookies

Our website may use cookies to improve your browsing experience, analyze website traffic, and remember your preferences.

6. Shipping Policy

By placing an order, you acknowledge and agree that shipping delays may occur and that delivery may take up to 30 days in certain circumstances.

Orders are processed in the order they are received.
Delivery times are estimates only and are not guaranteed.
Shipping may take up to 30 days during high demand, holidays, customs inspections, weather conditions, or carrier delays.
Tracking information will be provided when available.
Please allow several days after shipment for tracking information to update.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information during checkout. Hidden Finds is not responsible for delays, failed deliveries, or lost packages resulting from incorrect or incomplete addresses provided by the customer.

8. Refund & Return Policy

ALL SALES ARE FINAL.

All products sold by Hidden Finds are non-refundable and non-returnable.

Once an order has been placed, it cannot be canceled or refunded except where required by applicable law.

Non-Refundable Items

All sale items
Clearance products
Gift cards
Personalized or custom-made items
Opened or used products
Digital products (if applicable)
Any item marked as Final Sale

9. Shipping Delays

Delivery times are estimates and are not guaranteed.

Orders delayed due to carrier issues, customs processing, weather conditions, high demand, government restrictions, transportation disruptions, or other circumstances beyond our control are not eligible for refunds solely because of shipping delays, provided the order remains in transit.

Customers acknowledge and agree that delivery may take up to 30 days during peak periods or unforeseen circumstances.

10. Lost or Stolen Packages

Once an order has been handed over to the shipping carrier, Hidden Finds is not responsible for lost, stolen, or delayed packages. Customers should contact the shipping carrier directly using the provided tracking information.

11. Checkout Notice

IMPORTANT NOTICE

By placing an order with Hidden Finds, you acknowledge and agree that:

All sales are final.
All items are non-refundable.
Delivery may take up to 30 days.
Shipping delays may occur due to high demand, shipping queues, customs processing, weather conditions, or carrier delays.
Shipping delays alone do not qualify for refunds.

Please place your order only if you agree to these terms.

12. Policy Changes

Hidden Finds reserves the right to modify these policies at any time without prior notice. Updated policies will become effective immediately upon posting on this page.

13. Contact Us

If you have any questions regarding this Privacy Policy or our Store Policies, please contact Hidden Finds through our official customer support channels.